CP Support Portal now with knowledge base and other new features
Corporate Planning has redesigned and expanded the Support area of its Customer Portal. The new Support Portal provides answers to pressing questions around the clock. Users can also create tickets outside Support hours and track their progress in real time.
Sign In Once for a Full Overview
By logging into "My Corporate Planning", users can access their support area via single sign-on. Central to this is the user's individual ticket history. Status displays inform users about the progress of their tickets, and they can now also see whether they need to take any action themselves.
As well as a button for creating new requests, the area contains a new ticket option for situations in which the use of Corporate Planner is no longer possible. The Corporate Planning Support team treats these emergency tickets with the highest priority.
Find solutions 24/7
A new knowledge base provides access to a large number of anonymized support requests together with the corresponding solutions. In addition, a full-text search function covering the entire content of the Support area can be used at any time. This gives users the opportunity to find answers to questions and solve their own problems outside Support hours.
The integration of the Ideas Portal adds the finishing touch to the new Support Portal. It provides users with an easy way to submit suggestions for the Corporate Planner roadmap..
CP Customer Portal links
The new Support Portal is available to registered users in the CP Customer Portal. Sign in here
Customers who have not yet registered can create an account on the Registration page in just a few steps. Register here
Enhanced Self-Service – Empowering Users Through Knowledge
With the expanded product documentation and intuitive navigation, users can now find solutions to common questions more quickly and independently. This shift towards enhanced customer self-service not only reduces response times but also increases overall support efficiency. By providing a structured knowledge base that evolves alongside the software, Corporate Planning ensures a seamless and empowering user experience. Whether it's troubleshooting, onboarding, or exploring advanced features – customers benefit from greater autonomy and immediate access to relevant information.
